Our support staff is vital to the managing the day-to-day operations at ENT Associates of Savannah. Every employee works together to provide top-notch patient care, and our support staff’s dedication allows our physicians to best serve our patients at all our locations. If you have questions about billing, insurance, or medical records, please reach out to our friendly team. We are happy to assist you!

Kathy Layne, CMPM

Practice Manager

Kathy Layne has been working in the Savannah medical community for over 35 years and has been the practice manager of ENT Associates for almost 10 years. She began her medical career after graduating South University as a certified medical assistant and went on to become a Certified Medical Practice Manager. She is currently a state board member of the Georgia Medical Group Management Association (GMGMA) and has been a past president of the local Savannah chapter of Savannah Area Medical Group Management Association (SAMGMA).

Melissa Buerster

Assistant Manager

Melissa Buerster has worked in various medical fields in the Savannah area for over 34 years. She is the current President of Savannah Area Medical Group Management Association (SAMGMA), the local chapter of MGMA, and has been with the ENT Associates of Savannah team since 2009.

Paula Bennett, CPC

Billing Office Manager

Paula Landers Bennett has over 25 years of experience in medical billing and coding. She has worked with ENT Associates of Savannah for 7 years and is currently serving as our Billing Manager. She is a Certified Professional Coder (CPC) and has been a member of the American Academy of Professional Coders since 2003.

Joyce Smith

Medical Records

Joyce Smith is the Medical Records Supervisor for ENT Associates of Savannah. Joyce has been employed in this role for 28 years and is a valuable source of information. She has faced and overcome the many changes through the years regarding the medical records department, including the transition from paper charts to EMR.

Julie Moore

Clinical Supervisor

Julie moved to Savannah in 2009 from Massachusetts where she worked at Jordan Hospital in Plymouth for over 10 years. In addition to her role as Clinical Supervisor, she also serves as in-house IT support and is also a certified Clinical Health Coach.

Michelle Luten

Front Office Supervisor

Michelle has a strong history of working in the health insurance field in Savannah. She worked for Medicare Part B nearly 9 years and CBCA medical/dental for over 14 years. Michelle has been with ENT Associates of Savannah since 2012.