Patient Rights and Responsibilities
As a patient, you have the right to:
- Be informed of the rights (both verbally and in writing) as a patient (or patient’s representative) prior to, or when discontinuing the provision of care. A list of these rights shall be posted within the ENT Surgery Center so that such rights may be read by all patients.
- Exercise these rights without regard to age, race, disability, sex, cultural, economic, education, or religious background or the source of payment for care given.
- Formulate advance directives regarding patient’s healthcare and have ENT Surgery Center staff and practitioners who provide care in the A.S.C comply with these directives (to the extent provided by the state laws and regulations).
- Be treated with dignity and receive considerate and respectful care provided in a safe environment free from all forms of abuse or harassment.
- Remain free from seclusion or restraints of any form that are not medically necessary.
- Expect reasonable safety while in the A.S.C.
- The name of the physician and staff who will be providing care and the name and professional relationships of other physicians and non-physicians who will participate in care.
- Receive appropriate information regarding provider credentialing.
- Receive as much information about any proposed treatment or procedure as needed in order to give informed consent or to refuse this course of treatment.
- Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in this treatment, alternate course of treatment or non-treatment and the risks involved for each in terms the patient can understand.
- Participate actively in decisions regarding medical care. To the extent permitted by law, this includes the right to request and/or refuse treatment.
- Express a complaint regarding care or any violation of your rights, and doing so will not adversely affect the quality of care provided. Be advised of the A.S.C.’s grievance process should the patient wish to communicate a concern regarding the quality of the care received.
- Change physicians if desired, either within the A.S.C. or another physician of the patient’s choice.
- Access information contained in patient’s medical records within a reasonable time frame in accordance with state/federal laws and regulations.
- Reasonable responses to any reasonable requests made for service.
- Leave the A.S.C. even against the advice of the attending physician.
- Reasonable continuity of care.
- Be informed by the attending physician or designee of the continuing health care requirements following discharge.
- Obtain information before scheduled surgery about payment requirements of the bill, regardless of the source of payment. Examine and receive an explanation of the bill regardless of source of payment.
- If eligible for Medicare, to know upon request and in advance of the treatment whether a healthcare provider or facility accepts the Medicare assignment rate.
- Be advised if physician A.S.C. proposes to engage in or perform human experimentation affecting the care or treatment. The patient has the right to refuse to participate in such research projects or clinical trials.
- Receive appropriate knowledge regarding absence of malpractice insurance.
- Receive pastoral care as requested and as appropriate to patient’s needs.
- All A.S.C. personnel, medical staff members and contracted agency personnel performing patient care activities shall observe these patients’ rights.
The care a patient receives depends partially on the patient himself. Therefore, in addition to these rights, a patient has certain responsibilities as well. These responsibilities should be represented to the patient in the spirit of mutual trust and respect.
As a patient, you have the responsibility to:
- Provide accurate and complete information about present complaint, past illnesses, hospitalizations, any medications, including over-the-counter products and dietary supplements and any allergies or sensitivities, and other matters related to your health status.
- Make it known whether course of treatment and what is expected of the patient is clearly understood.
- Follow the treatment plan established by the physician, including the instructions of nurses and other health professionals as they carry out the physician’s orders.
- Provide a responsible adult to transport the patient home from the A.S.C. and remain with the patient for 24 hours if required by the physician.
- Keep appointments and notify the A.S.C. or physician when unable to keep an appointment.
- Accept responsibility for any actions resulting from the refusal to follow treatment or physician’s orders.
- Inform the physician about any living will, medical power of attorney, or other directive that could affect the patient’s care.
- Accept and ensure that the financial obligations of care are fulfilled as promptly as possible.
- Follow A.S.C. policies and procedures.
- Be considerate of the rights of other patients and A.S.C. personnel.
- Be respectful of personal property and that of other persons in the A.S.C.
The ENT Surgery Center strives to provide excellent patient care and service. If you should have a concern or complaint, please tell us so we can work to satisfy your needs. Ask to speak to the clinical manager.